FAQs

No one can promise 100 percent reinstatement. But what we do offer is expert help based on real experience. We have successfully reinstated many suspended accounts by crafting strong, compliant appeal letters and providing the right supporting documents. Our approach is honest, strategic, and always focused on maximizing your chances.

First, we review the suspension notice and your account's health and history. Then we create a detailed Plan of Action or Appeal Letter that directly addresses the platform's concerns. We guide you step by step and remain available until you receive a final decision.

It depends on the platform and the reason for the suspension. Some accounts are reinstated in a few days, while others may take a few weeks. We act fast on our end and stay on top of communication with the marketplace to avoid delays.

Yes. We will need your suspension notice, account information, and any relevant communication you've received from the platform. In some cases, we may also ask for invoices, shipping records, or supplier details to support your case. We make sure your documents are aligned with platform policies.

Yes, absolutely. We specialize in second and third appeals. If your initial appeal was denied, we analyze what went wrong and create a revised, stronger plan to present your case more effectively. Many of our clients come to us after their own attempts have failed.

Yes, your privacy is important to us. We treat your account details with full confidentiality and never share your data with any third party. Our work is professional and secure.

We handle all types of suspensions including policy violations, inauthentic claims, dropshipping violations, late shipment rates, linked accounts, verification holds, and more. Whether it's a performance-related issue or a compliance error, we've likely handled a similar case before.

In many cases, yes. Even if your account is marked as permanently deactivated, we can assess whether there's still a path to appeal. While not all bans are reversible, some can be reopened with the right documentation and explanation. We only take on cases where there is a real chance of success.

Because we treat every suspension like it's our own. We don't copy-paste appeal templates. Every case is unique, and we take the time to fully understand your situation and write a custom appeal tailored to what the platform actually wants to see. With years of marketplace experience, we know what works and what doesn't. Our process is personal, transparent, and focused on results, because getting your account back isn't just business, it's your livelihood.